Does VegTrug offer a guarantee?
All VegTrug products have a 12 month manufacturer's warranty.
Where are your products manufactured?
VegTrug products are manufactured all over the world, including the USA, China, Vietnam and India.
What if I've changed my mind?
If you wish to return an item, please locate your order number in your inbox or account and contact us.
What should I do if my product arrives damaged?
If for any reason your order arrives damaged, please reach out to us with your order number in hand. Please do not assemble a damaged item. Please read our Shipping and Returns policies for full details.
What should I do if my product is missing parts?
If for any reason your order arrives with a piece missing, please reach out to us with your order number in hand. We will ensure any missing part is is sent to you as soon as possible.
What soil should I use?
We recommend using a general purpose vegetable growing compost in the VegTrug. For other plants like flowers, it's always best to take advice from the grower or supplier; they know how to care for their work the best!
How often should I change the soil?
A fully planted VegTrug, in Spring when growth is at its highest, will need fertilising after the first six weeks of planting.
We recommend that the soil is 'top dressed' annually to replace the nutrient lost during the growing season. This means removing the top 12-15cm of soil and replacing it with new soil. This should be mixed in as far as possible. We recommend emptying the VegTrug, letting it fully dry to then retreat and refill every few seasons.
Where shall I place my VegTrug in my garden?
We recommend locating your VegTrug in a relatively sheltered and sunny area. This is especially important when using frames or covers on your VegTrug, as high winds can damage them.
Why is the Grey Wash not a solid colour?
All types of wood can take colour very differently, and VegTrugs are no exception. Manu which makes every VegTrug unique. The Grey Wash treatment is a wash of colour, and is not designed to be a solid colour or uniform in appearance, heightening this uniqueness. Washes will also naturally fade in sunlight. We recommend that products like the Classic VegTrug be re-treated annually with a food-safe and water-based preservative. For those in Grey Wash, this means you have the opportunity to choose a darker shade if you so wish.
Can I add wheels/castors to my VegTrug?
Our products are designed to be static and we would not recommend adding any kind of wheels. The weight of soil in a VegTrug simply does not allow this to be done safely as the VegTrug design 'locks' together when filled with soil and is static. As soon as you move it, the momentum of that weight (if it was stopped quickly by a stone or step) would potentially break the product and there are risks involving the larger VegTrugs (which can weigh up to half a metric ton when filled and watered) rolling along inclines.